Privacy for Website Visits and Roofing Calls

How Your Roofing Request Uses Information

New Kensington Roofer connects callers seeking roofing help with a local roofing company in our network. Information from a call supports that connection and the discussion of the roofing request. New Kensington Roofer does not carry out the roof work. This notice describes information handled through the website and its phone number.

Every call is recorded

Each call placed to the website's number is recorded from connection through the end of the conversation. Continuing the conversation once connected means you consent to that recording. End the call immediately if you decline recording.

Information from your call

Call information includes your telephone number, details about the call, its recording and the information you share while speaking. The conversation may include your name, property address, roof condition and the help you are seeking. A description of a leaking dormer or a low porch roof becomes part of the request when you share it.

Provide the details relevant to discussing the roof. Knowing a roof's age, measurements or material is not required to start that conversation. Information you choose to give during the conversation forms part of the call record, alongside the details collected through the telephone system.

Information from website visits

The website uses basic analytics to understand visits and how the pages are used. It does not offer submission forms, customer accounts or online payments. Reading a page about gable roofs, shingles or flashing does not require creating a profile or entering payment information.

Analytics information supports understanding website use, while hosting services support delivery of the pages. Those functions are separate from the roofing inspection and the work agreed directly with your roofer.

Who receives information

The roofing business handling your call receives information needed to discuss your request. The call-tracking platform processes both the details of each call and the conversation preserved in its recording. To keep pages available and understand their use, the hosting and analytics services receive the website information those tasks involve.

Sharing a street address and the affected roof section helps carry the request into the roofing conversation. The information flow includes the services supporting the telephone connection and website, as well as the roofing business that responds to your request.

How long information stays

Recordings are retained with their associated call records for as long as those calls are kept. Call data is retained for as long as needed for the purposes described here. No fixed deletion period is stated in this notice.

Privacy questions and requests

Send privacy questions and rights requests to [email protected]. Explain whether your question concerns a website visit or a roofing call, and identify the information or request you want addressed. For a call-related request, the number used and an approximate call date help identify the relevant record.

Depending on your state's privacy law, you may have rights to access, correct or delete personal information, or to opt out of its sale or sharing. To request a state privacy opt-out, email [email protected] and state that you want to opt out of the sale or sharing of your personal information. Use that address for questions about the information practices described on this page.